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Improving your healthcare using iPlato SMS messaging 

A two-way texting service is being introduced to help provide better patient care.

What is a two-way SMS messaging service?
The two-way sms system will allow you to text back to cancel or re-book your appointment including being able to send responses to any questions we may ask you. 

We hope by allowing you to cancel an appointment by SMS that we are able to reduce the number of missed appointments resulting in other patients being able to book in these appointments.

What to do if you do not want to receive text messages

If you would prefer not to receive sms messages from us please let us know at reception or by emailing and we will remove your number from the new service.

How is your personal information shared with iPLATO?

iPlato is a London based tech company that is working with GP practices to provide a two-way texting service. They have been trained to keep your information secure and private. Your demographics (Full Name), contact details (Mobile Number) and identifiers (D.O.B & NHS Number) will be shared securely and confidentially with iPLATO. 

For further information about iPLATO, please visit

If you do not wish to share your information with iPLATO please let us know. You can change your mind at anytime. 

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