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Appointments

Routine Appointments

Appointments are limited to 10 minutes with the Doctor or Nurse of your choice. If you feel more comfortable with a chaperone during an examination please advise the staff.

To book an appointment over the telephone call reception on 020 7848 2613 or make an appointment online

Please note: Contact reception first to be issued a password to access the Online Booking service.

Nursing services includes

  • contraception
  • dressings
  • ear syringing
  • pregnancy testing
  • removal of stitches
  • travel advice
  • treatment of minor illnesses
  • sexual health checks
  • smoking cessation

The Nurses are particularly interested in health promotion and prevention of illness and welcome consultations on general health and lifestyle.

Urgent or routine enquiries concerning family planning, minor ailments, results etc. can be obtained by telephoning between 09:00-11:00.

Urgent Appointments

If you need to be seen on the same day or have a medical emergency we ask if you could call between 09.00 - 11.00 to be added to the on call GP’s triage list. The on call GP will then call you back and help you over the phone or if they feel you need to be seen they will invite you in for a same day appointment. If your problem occurs after 11, the on call GP is still available so you can still call and speak to them if it is medically urgent. The earlier you call the easier it is for the GP to help you. The number to call to access this service is 0207 848 2613.

Appointment Duration

Appointments are limited to 10 minutes with the doctor or nurse of your choice. If you feel more comfortable with a chaperone (see our Services pages for more information) during an examination please advise the staff. Reception is available on the telephone and face to face Monday to Friday.

Same Day or Urgent Care

If you have a medical concern the centre offers a telephone advice line Monday - Friday. You will be able to make a same day appointment during the call, if necessary.

Telephone Advice Line 09:00 - 11:00

See the Services pages for more information.

Dean St GUM Clinic

Routine appointments can be made on a Wednesday and Friday.

Policy for Lateness and Missed Appointments

As part of our aim to reduce patient waiting time we operate a lateness policy. Every patient is given an allocated time of 10 minutes with the nurse or doctors. If you are more than 10 minutes late for your appointment the nurses or doctors will ask you to rebook as they will be seeing their next patient. To ensure that all clinics run to time please arrive at your allocated appointment time.

What Happens If I Am Late For My Appointment?

Unfortunately if you are over 10 minutes late you would need to re arrange your appointment as your appointment slot is 10 minutes long and therefore if past that time it would go into the next patient's appointment time.

The Health Centre operates a ‘failed to attend’ policy for all patients that miss their appointments. If a patient fails to attend two appointments a warning letter will be sent to the patient. If a patient misses more than three appointments within one year they will be removed from our practice list for one academic year after which they can re-register if they wish.

 
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